1. Customer should initially approach his/ her branch for resolution of his/ her issue/ issues

• Details of branch are available on Bank’s official website https://prathamaupbank.com / Our Banking Outlets.

2. If issue, not resolved at Branch level within 21 days, customer may approach concerned Regional Office.

• Details of Regional Offices are available on Bank’s official website https://prathamaupbank.com/CPIO.aspx

3. Customer may send his/ her complaint to Head Office.