Process of redress of grievances
Bank Toll Free Number : 18001807777
Available 24/7

1. Customer should initially approach his/ her branch for resolution of his/ her issue/ issues

2. If issue, not resolved at Branch level within 21 days, customer may approach concerned Regional Office.

3. Customer may send his/ her complaint to Head Office.

Operational issues Technical issues Corruption issues
General Manager, Complaint Cell, Inspection Department, Prathama UP Gramin Bank, Head Office- Moradabad, Ram Ganga Vihar Phase- 2, Pin code- 244001 For RTGS/NEFT related issues:
For IMPS related issues:
For UPI related issues:
For ATM related issues:
For other technical  issues:
Sh. Ajay Gangadhar Kadu Addl. Chief Vigilance Officer Punjab National Bank Zonal Audit Office, Mumbai First Floor, United Tower, Building No. 25, Sir PM Road, Fort Mumbai -400 001 Email: