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Process of redress of grievances
Bank Toll Free Number : 18001807777
Available 24/7

1. Customer should initially approach his/ her branch for resolution of his/ her issue/ issues

2. If issue, not resolved at Branch, customer may approach concerned Regional Office.

3. Customer may send his/ her complaint to Head Office.

Operational issues Technical issues Corruption issues
General Manager, Complaint Cell, Inspection Department, Prathama UP Gramin Bank, Head Office- Moradabad, Ram Ganga Vihar Phase- 2, Pin code- 244001 insp.complaint@prathamaupbank.com For Mobile Banking/Internet related issues:  mbs_helpdesk@prathamaupbank.com
For RTGS/NEFT related issues:  nrtgs@prathamaupbank.com
For IMPS related issues: 
imps@prathamaupbank.com
For UPI related issues: 
upi@prathamaupbank.com
For ATM related issues: 
atm@prathamaupbank.com
 Sh. Raman Kumar Singh Additional CVO Kolkata United Tower, 8th Floor, 11-Hemanta Basu Savani, Kolkata - 700001
Email: addlcvokolkata@pnb.co.in
Phone No: 33-22627365

4.Customer may approach honourable Banking Ombudsman, RBI.
The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
M. G Road
Kanpur - 208 001
Telephone: 0512-2332938

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