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Prathama Up Gramin Bank is providing its customers Mobile Banking Facility, a digital banking method using which they can use banking features within their comfort anytime anywhere with Mobile Device. This mobile banking application is available for both iOS and Android users.

Activation of PUPGB Mobile Banking

Before Activation of Mobile Banking facility on application make sure customers have the following things ready:

  • Mobile device with SMS alert registered mobile number

  • PUPGB 14 digit Active Account No. (will called as Account ID)

  • Customer Id of Active Account (will called as User ID- available in Passbook)

  • PUPGB active Debit card with 4 digit PIN

The following are the step by step process for the activation of PUPGB Mobile Banking application.

1- Download the Prathama UP Gramin Bank Mobile Application from iOS app store or from Google Play Store for Android platform.

2- Open the application and click on the NEW User if customer is using the application for first time. Existing users can login by entering their User id & Password but they have to bind (validate) their mobile device by OTP validation by putting Cust Id if device changed.

3-For New Users after clicking the NEW USER option customer is getting two fields

  • Account No- 14 digit active account no. has to be entered in this field.

  • Facility-It should be selected as Transaction and View. (If user is not willing to have the transaction facility, he/she may select View only option, where user will get access of view of accounts only.)

4-One Time Password will come on users registered mobile no. Same will be entered for Authentication.

5-After OTP verification three fields i.e 14 digit account no, customers 16 digit debit card no and 4 digit ATM pin should be entered by the new user.

6-Now User has to create two password i.e Login Password and Transaction Password.

These passwords should be of minimum 8 characters, combination of alphanumeric & symbols with one capital letter.

7- Once login and transaction passwords created user registration process will be completed and user will get the following message:

8- After user id activation, customers have to bind their device by Bind your Device option in logging page of mobile banking application.

9 -By clicking bind your device customers will get a field for user id in which they have to enter their customer id.

10-After submitting the customer id OTP authentication has to be completed by entering a 6 digit valid OTP, received on customers registered mobile no.

11-With successful completion of OTP authentication customer’s device is ready for use and now they can login in mobile application by entering their customer id in user id field and login password which they set while registering for this facility.



Facilities in Mobile Banking:

Transaction –

New Transfer – This is for transfer transaction through :

  • IMPS, Self Linked Account, Within Bank, NEFT.

  • To Account will be (already added Payee accounts)

  • Payment Options- Pay (for instant transfer) or Schedule Payment ( for date of execution of transaction)

  • Remarks- may contain details or about transaction purpose.

  • Quick Pay – This is for transfer transaction

  • Within Bank (PUPGB).

  • My Payees- It will show the list of payees and have option to Add new Payee (same bank or other bank). If user has selected other Bank, data of other bank beneficiary has to be filled up such as Name of beneficiary, Nick Name, Account No., Transaction type (IMPS or NEFT mode for the said beneficiary), IFSC.

    User can delete the already added payee by clicking on Payee details.

    Payments/Recharge- In this option, user is able to recharge or bill payment for various billers. User can check the transaction history also and also able to add/ delete biller as per requirement.

    Debit Card – This option gives various facilities to the user such as:

  • Hotlist Debit Card – select account number and select debit card and validate it with Transaction password. The card will be hotlisted (blocked).

  • Generate Green Pin –

    For setting Debit card PIN, OTP is required which can be obtained by sending SMS from registered Mobile Number as under:

    1.Send SMS DCPIN <16 digit Debit Card Number> to +91-9246019525.

    2.You will receive an OTP which is need to enter in next screen to set Debit card PIN.

    Enter Debit card details for with OTP has been requested and put the said OTP.

    Now you may able to change the PIN.

  • Enable/ Disable Debit Card – Through this option, user can enable or disable his/her Debit card as per requirement by putting Debit card credentials.

  • Update ATM limit- User can set Debit card transaction limit by validating through debit card credentials.

  • Update POS limit- User can set POS transaction limit by validating through debit card credentials.

  • Update Ecomm limit- User can set Ecommerce transaction limit by validating through debit card credentials.

M-Passbook – User can able to generate statement for a maximum period of 1 year. The statement can be downloaded in pdf. The password for opening of pdf is Account No.

Services- User can generate:

  • 26 AS generation – on click, it will provide access to Income Tax Department, 26 AS page
  • SMS Banking PIN – The PIN will be used in access of SMS Banking facility.
  • FAQ:

    • What is customer’s user id on Mobile Banking login page?

    • Customer’s CIF id mentioned in passbook is his/her user id.

    • What is customer’s account id required while doing registration for Mobile Banking Services?

      Customer’s account no is his/her account id that is required for registration.

    • For Error message “Account is non-kyc complaint” kindly check for CRM of customer and rectify the fileds i.e KYC Date, Date of Risk Categarization, Summitted For KYC, Total Income, Enable CRM alerts, SMS Banking, Ring Fenced.Also select preferred address type “Communication” and avoid redendency of mobile no in contact details.

    • For error message “Failed To Connect to Finacle Banking Services (MBaaS).Try again Later” check customer’s internet connection. Make phone on flight mode and activate again. Then try to login after clearing cache

      memory.If error persist kindly send us the mail on mbs_helpdesk@prathamaupbank.com.

    • For error message “You can’t login at this time please contact the bank for further information” use forget password option and reset the password again.

    • User password will be valid only for 180 days. It has to be changed within the same time limit to avoid login issue.