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PUPGB mBanking – A Single App for All Your Mobile Banking Needs
PUPGB mBanking is a comprehensive mobile banking application offered by Prathama UP Gramin Bank for its customers. It provides a seamless digital banking experience, enabling users to access a wide range of banking services from a single platform—anytime, anywhere—without the need to visit a branch. All transactions are secured using a Transaction Password (TPIN). The app is available for both Android and iOS users.
Key Features of PUPGB mBanking
PUPGB mBanking provides a range of facilities, including:
Fund transfers via
IMPS, NEFT, and self-linked accounts
Manage Payees – Add, modify, or delete beneficiaries
Fixed Deposits & Recurring Deposits – Open, close (for FD only), or track FD/RD accounts
Transaction Limits – Set and manage transaction limits
Government Schemes Enrollment – PMJJBY, PMSBY, and APY
Tax Forms – Generate Form 26AS, submit Form 15G/H
Debit Card Services – Block (hotlist), enable/disable, generate Green PIN, set ATM/POS/e-commerce limits
Account Statements – View up to 1 year, download password-protected PDFs (password: Account Number)
Mobile & DTH Recharge, Bill Payments
And many more features for a smooth banking experience!
Download the PUPGB mBanking app and enjoy hassle-free mobile banking!
How to Install & Activate PUPGB mBanking
Pre-requisites:
A smartphone with an active PUPGB account and SMS alerts enabled
• Android 9.0 and above / iOS 10.0 and above
• 14-digit Account Number (Account ID) & 9-digit Customer ID (User ID) (printed in the passbook)
• Active PUPGB Debit Card with 4-digit PIN
• Stable internet connection
• Sufficient SMS balance (carrier charges apply)
• Adequate storage space to install the app
Steps to Install & Register on PUPGB mBanking:
1.
Download & Install – Visit the Google Play Store or Apple App Store, search for PUPGB mBanking, and install the app.
2.
Launch the App – Tap on the PUPGB mBanking icon to open it.
3.
Select Registered Mobile Number (RMN) – Choose the SIM slot with your registered mobile number and send an SMS for verification. Ensure sufficient balance for sending SMS.
4.
New User Registration:
• Tap on “
New User” (Existing users can log in with their credentials but must re-bind their device if changed).
• Enter your
14-digit Account Number and select the preferred access type:
•
Transaction & View – For full access
•
View Only – If you do not wish to perform transactions
5.
OTP Verification - Enter the OTP sent to your RMN for authentication.
6.
Enter Banking Details – Provide your Account Number, Debit Card Number (16 digits), and 4-digit ATM PIN.
7.
Create Passwords – Set up a Login Password & Transaction Password (minimum 8 characters, including a capital letter, number, and symbol).
8.
Complete Registration – After setting the passwords, you will receive the message: “User ID: xxxxxxxx created successfully. Your account will be enabled within 1-2 business days.”
9.
Device Binding – Once your User ID is activated, open the app and click “Bind Your Device”.
10.
Final OTP Authentication – Enter your Customer ID and validate with an OTP received on your RMN.
After successful activation, you can log in using your Customer ID (User ID) and Login Password.
Step-by-Step Guide to Installing PUPGB mBanking (Illustrated)
For assistance, contact:
📧 mbs_helpdesk@prathamaupbank.com
🌐 Prathama UP Gramin Bank Website
📞 Toll-Free:
1800 180 7777
Common Issues & Solutions
1.
“Account is KYC Non-Compliant” Error:
• Visit your home branch with the required KYC documents for an update.
2.
“Failed to Connect to Finacle Banking Services” Error:
• Check your internet connection.
• Turn on Airplane Mode, then disable it and retry.
• Clear cache memory and try logging in again.
• If the issue persists, email a screenshot with your Customer ID to
mbs_helpdesk@prathamaupbank.com or visit your branch.
3.
“You can’t login at this time. Please contact the bank” Error:
• Reset your password using the “Forgot Password” option in the app.
4.
“Session Timeout, Please Login Again” Error:
• Wait for a few minutes and retry.
5.
“Host Not Available” Error:
• Wait and retry after some time.
6.
“Password is disabled. Please contact bank for further information” Error:
. Reset your Login & TPIN password using the “Forgot Password” option in the app.
Frequently Asked Questions (FAQs)
1.
What is my User ID for Mobile Banking login?
• Your CIF ID (Customer ID) mentioned in the passbook is your User ID.
2.
What is my Account ID required for registration?
• Your 14-digit Account Number is your Account ID.
3.
What is the difference between Login Password & Transaction Password?
• Login Password – Used to log into the PUPGB mBanking app.
• Transaction Password – Required for financial and non-financial transactions.
• Both passwords must be 8 characters long, with alphanumeric and special characters.
4.
How to reset a forgotten password?
• Tap “Forgot Password” on the login screen.
• Enter the OTP received on your RMN.
• Set a new password (you cannot reuse the last password).
5.
Who is eligible for PUPGB mBanking?
• Individual and joint account holders (Self, Proprietorship, Either or Survivor) with a mobile number linked to a single Customer ID.
6.
Are there any charges for using PUPGB mBanking?
• Registration is free, but charges may apply for certain transactions as per bank policies.
7.
What is a Registered Payee (My Payees)?
• A beneficiary account registered to receive funds. Payees must be added before making transfers.
8.
Can I link multiple accounts in different branches?
• Yes, all accounts under the same Customer ID are available by default. If any accounts are missing, visit your branch to update your Customer ID.
9.
What if I lose my mobile device?
• Your app remains secure unless someone knows your Login & Transaction Passwords.
• Report the loss to your nearest PUPGB branch or call 1800 180 7777 to block your Mobile Banking & ATM services.
10.
Is PUPGB mBanking secure?
• Yes, all transactions are encrypted and device-bound for enhanced security.
11.
How can I check my mini-statement?
• Go to “mPassBook” in the app to view statements from 1 day to 1 year.
• Statements can be downloaded as a password-protected PDF (password: Account Number).
12.
How can I open an FD or RD using the app?
• For FD: Go to Services > Open Fixed Deposit, enter the required details, and create the FD instantly.
• For RD: Go to Services > Open Recurring Deposit, enter the details, and create the RD instantly.
13.
Can I close an FD before maturity?
• Yes, go to Services > Premature FD Closure, select the FD account, enter the transaction password, and close it.
14.
How often should I change my Transaction Password?
• Passwords expire every 180 days. Change them within this period to avoid login issues.
15.
How can I update my mobile number for Mobile Banking?
• Visit your nearest PUPGB branch and submit a mobile number update request. After registration, re-activate mobile banking using your new number.
16.
How to deactivate PUPGB mBanking?
• Via Net Banking: Log in to prathamaupbank.com, navigate to Retail Internet Banking > Disable Mobile Banking.
• Via Customer Care: Call 1800-180-7777 to request deactivation.Now that you’re all set up, experience the convenience of PUPGB mBanking today!